A clear path to help.

Buyers: sign in with your purchase email, open your order and check the seat assignment. Assign yourself a seat if you are also a learner. Recipients: check the email assigned to your seat, including spam or junk, and open your invitation. Claim access with that assigned email. If the product is still unavailable, contact support with the order reference if available. Do not purchase again to resolve an access problem.

Buyers use their purchase email to manage the order. Each recipient uses the email assigned to their seat to claim and open their products. A buyer can correct or reassign an unclaimed seat. For an already claimed seat, a lost email account or a transfer, contact support. Do not use another person’s login or Guide license key.

Each learner’s twelve months starts when they claim working Training access, not when the buyer assigns the seat. Claim a purchased Training seat within 90 days of confirmed payment; contact support for a later claim. Replacing an invitation does not restart this deadline. For complimentary Training, the 90-day window begins with the grant instead. Your account shows your individual Training end date.

Check the address you entered and your spam or junk folder. Use the sign-in page to request a new code when available. If the problem continues, contact support; do not share a verification code with anyone.

Course access ends at the end of the term unless you choose to renew. A NSPIRE Field Guide purchased separately or in the bundle keeps its own permanent rights. Contact support about renewal or a copy of your completion records; record-copy requests do not require renewal.

Training requires an internet connection for lessons, narration and the final assessment. The NSPIRE Field Guide works offline after activation and a complete download.

1. Open Your Access Link

   Use your personal NSPIRE Field Guide access link while connected to the internet. On iPad, start in regular Safari browsing, add NSPIRE Guide to the Home Screen, then open that icon to finish setup.

2. Sign In and Activate

   Choose Sign in with email and use the email assigned to your seat. Enter the verification code sent to it. Enter your personal NSPIRE Field Guide license key—not the order number or another person’s key—give the installation a recognizable name, and choose Activate.

3. Download for Offline Use

   Choose Download for offline use. Keep the app open until it confirms Offline NSPIRE Field Guide ready, then choose Open NSPIRE Field Guide. Open a condition before checking that the same saved installation works without a connection.

Lessons, narration and the final assessment require an internet connection. If your connection drops, reconnect and reopen Training. Sign in if prompted. Your last confirmed saved record is retained. If Training reports an unsaved browser copy or a different saved version, preserve the browser copy and contact support. Saved progress files and certificates do not provide a downloaded offline course.

Use Replace a lost or changed device to replace only an installation you no longer use. If an activation or replacement is already pending, contact support before making another change. Do not clear browser data to free an installation.

Keep the current browser and saved copies intact, and contact support. NSPIRE Field Guide bookmarks and calculator findings do not automatically move to another installation. Do not clear browser data as a troubleshooting step.